Terms of service

Terms of Service

Last updated: April 18, 2026

OVERVIEW

Welcome to TCG JAPAN PARTNER. The terms "we," "us," and "our" refer to TCG JAPAN PARTNER, a brand operated by Malbek Inc. (株式会社Malbek), a corporation registered in Japan. TCG JAPAN PARTNER operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). TCG JAPAN PARTNER is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and pre-order conditions specific to collectible trading card game (TCG) products.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence (18 years of age in most jurisdictions), and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity conducted under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors, packaging appearance, card artwork representation, or product finish may differ from how they appear on your screen due to the type of device you use to access the store, your device settings and configuration, and differences in manufacturer print runs.

We do not warrant that the appearance or quality of any products purchased by you will match every detail depicted in our online store. Minor cosmetic variations on factory-sealed packaging, such as small dents, scuffs, print-line marks, or variation in edge alignment, are considered normal for TCG products and do not constitute defects.

Product descriptions, specifications, release dates, and availability are subject to change at any time without notice at our sole discretion, as they are determined primarily by the publisher or manufacturer. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis to prevent resale scalping, ensure fair distribution, or comply with publisher allocation rules.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. TCG JAPAN PARTNER reserves the right to accept or decline your order for any reason at our sole discretion, including but not limited to suspected fraud, suspected resale intent in violation of publisher terms, incorrect pricing due to typographical error, or insufficient inventory allocation from the publisher.

Your order is not accepted until TCG JAPAN PARTNER confirms acceptance by email or by shipping the order. Authorisation of your payment method does not constitute acceptance of your order. Your order is accepted when we send you a shipping confirmation email. For pre-order products, acceptance occurs at the time we confirm your pre-order reservation by email, but fulfilment is contingent upon the publisher's release of the product (see Section 5).

We must receive and process your payment in full before your order is accepted. Please review your order carefully before submitting, as TCG JAPAN PARTNER may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by email using the address you provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund and Return Policy.

SECTION 4 — PRE-ORDERS AND RELEASE DATES

Many of the products offered in our store are sold on a pre-order basis, meaning the product has not yet been released by the publisher or manufacturer at the time of your purchase. The following terms apply specifically to pre-order products:

(a) Payment for pre-orders is charged in full at the time of order placement. We use these funds to reserve inventory with the publisher on your behalf.

(b) Estimated release dates and shipping windows shown on the product page are provided by the publisher and are subject to change without notice. We will notify you by email of any material changes communicated to us by the publisher.

(c) If the publisher delays the release date, your order will ship as soon as the product is released. Delays caused by the publisher do not entitle you to cancellation or refund.

(d) If the publisher permanently cancels the product, we will issue a full refund to your original payment method within 10 business days of our receipt of the cancellation notice from the publisher.

(e) If the publisher modifies the product specifications after you place your order (for example, changes to card art, altered package contents, or substitution of included items), your order will be fulfilled with the modified product as delivered to us by the publisher. Such modifications are not grounds for cancellation or refund.

(f) Once a pre-order is placed, we cannot accept cancellation or modification requests because we reserve your inventory with the publisher on a non-refundable basis. Please review your pre-order carefully before submitting.

(g) If your order contains both pre-order and in-stock items, the entire order will ship together once the pre-order item becomes available, unless you explicitly request and pay for split shipment before your order is accepted.

SECTION 5 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping, handling, customs duties, import taxes, or VAT/GST charged by the destination country.

Prices posted in our online store may differ from prices offered in physical stores, on marketplaces where we also sell (such as eBay, Amazon, or Mercari), or by third-party retailers carrying the same products. We may offer, from time to time, promotions that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use the payment method for the purchase; (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.

SECTION 6 — SHIPPING, DELIVERY, AND IMPORT CHARGES

All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, weather events, strikes, pandemics, acts of war, or any other events outside our reasonable control.

Once we transfer products to the carrier, title and risk of loss pass to you.

International buyers are responsible for all customs duties, import taxes, VAT, GST, and any other fees imposed by the destination country. Unless expressly stated at checkout that duties have been prepaid (DDP), customers are responsible for paying these fees directly to the carrier or customs authority upon delivery.

We declare all shipments accurately based on the actual order value. We do not mark shipments as gifts, undervalue declarations, or otherwise misrepresent contents to customs authorities. If a package is refused at customs, abandoned, or returned to us because import duties were not paid by the customer, original and return shipping fees are non-refundable.

SECTION 7 — INTELLECTUAL PROPERTY

The Services, including but not limited to all trademarks, brands, text, product photography, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by TCG JAPAN PARTNER (Malbek Inc.), its affiliates, or its licensors and are protected by Japanese, U.S., European, and other international copyright, trademark, and intellectual property laws.

All product trademarks (including but not limited to ONE PIECE, ONE PIECE Card Game, Pokémon, Yu-Gi-Oh!, Dragon Ball Super Card Game, and their respective logos and characters) are the property of their respective publishers and rightsholders. TCG JAPAN PARTNER operates as an independent retailer and is not affiliated with, endorsed by, or officially connected to any of the publishers whose products we sell, unless expressly stated.

These Terms permit you to use the Services for your personal shopping purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services (including product photography and descriptions we have created) without our prior written consent.

Unauthorised use of the Services, including scraping product data, reproducing our product descriptions, or copying our product photography for use on competing stores, may be a violation of Japanese and international intellectual property laws. All rights not expressly granted herein are reserved by TCG JAPAN PARTNER.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

SECTION 8 — OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is at your own risk, and you should review and accept the terms on which those tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services (including new tools and resources). Such new features shall be subject to these Terms of Service.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites or your purchase or use of any products, services, resources, or content on those sites. Please review the third party's policies and practices before engaging in any transaction. Complaints or questions regarding third-party products and services should be directed to that third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

TCG JAPAN PARTNER is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with TCG JAPAN PARTNER (Malbek Inc.). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and TCG JAPAN PARTNER, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with TCG JAPAN PARTNER.

SECTION 11 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than your country of residence, in order to provide services to you.

SECTION 12 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms.

We have no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, or otherwise objectionable. You agree that your Feedback will not violate any right of any third party and will not contain unlawful, abusive, obscene, or malicious content.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel an order due to a pricing or product error, we will refund your payment in full.

SECTION 14 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, national, provincial, or local laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to transmit advertising or promotional material, including junk mail, chain letters, or spam; (g) to impersonate any other person or entity; or (h) to engage in any conduct that restricts anyone's use of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any malicious code; (b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services, including our product listings, pricing data, or photography; (c) collect or track the personal information of others; (d) spam, phish, or pretext the Services; (e) use any robot, spider, scraping tool, data-gathering or extraction tool, automated device, AI tool (including agentic AI), or manual process to access the Services in a manner inconsistent with Section 15 below; or (f) interfere with, bypass, or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 15 — AUTOMATED AGENTS

15.1 This Section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct supervision.

15.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with the requirements in Section 15.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, or interacts with the Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including "Agent/[agent name]" in the user agent string; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, including by mimicking human behaviour, completing CAPTCHAs, or bypassing measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent any measure intended to control how Agents access, use, or interact with the Services.

SECTION 16 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Entire Agreement, Assignment, and Governing Law.

SECTION 17 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY TCG JAPAN PARTNER, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS AFFECTS ANY NON-WAIVABLE STATUTORY RIGHTS YOU MAY HAVE AS A CONSUMER UNDER APPLICABLE LAW.

SECTION 18 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL TCG JAPAN PARTNER, MALBEK INC., OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

SECTION 19 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TCG JAPAN PARTNER, Malbek Inc., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

SECTION 20 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms of Service. Such determination shall not affect the validity or enforceability of any other remaining provisions.

SECTION 21 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements or proposals, oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 — ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict-of-law principles. You and TCG JAPAN PARTNER agree that any dispute arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the Gifu District Court (岐阜地方裁判所), Japan, as the court of first instance.

Nothing in this Section affects the right of a consumer based in the European Union, the United Kingdom, or any other jurisdiction granting mandatory consumer protection rights, to rely on the protection of the mandatory consumer laws of their country of residence.

SECTION 24 — HEADINGS

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 25 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 26 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@malbek.co.jp.

Our contact information:

TCG JAPAN PARTNER
Operated by Malbek Inc. (株式会社Malbek)
1691-4 Rokunoi, Ikeda-cho, Ibi-gun, Gifu 503-2425, Japan
Email: info@malbek.co.jp
Corporate Registration Number: 2010601053732